What to do When Ministry Hurts

This weekend is Mother’s Day, and can I be honest? I really don’t like this weekend or Father’s Day either. Not because I don’t like my parents, I love them to death. But because this is a hard time for Elise and I as we walk through the infertility journey.

Celebrating with others is hard. Watching all the moms get flowers, cards, and brunch dates is difficult as we sit in our pew waiting and hoping. It’s hard when people ask me questions like, “Don’t you want kids?” Or, “How are you able to lead our kids when you don’t have your own?” In so many ways we can feel unseen and alone.

These questions aren’t unique to Elise and I. Many of us who serve in ministry have been hurt by insensitive or calloused remarks. Things like, “When will you grow up and be a real pastor?” “Youth ministry is just childcare for teenagers.” “Oh you went on a retreat…guess you used up your vacation time.” “Do you really think you’re called to be in ministry?” Or, “You’re a woman, you can’t be a pastor.”

Words matter, and the words we share have great power and impact. I’m not saying anything that those of us in ministry don’t already know. We know the power of words, how they can build up and make you feel on top of the world, and how they can rip your heart out and make you feel like nothing. Ministry hurts sometimes. I don’t think it’s always intentional, but it can often feel like it is crushing your soul. But should we just give up? Should we just roll over? Do we just take it on the chin? What do we do when ministry is hard?

Lean into your networks.

One of the best things I’ve done in ministry is get connected with people who are in similar life circumstances and ministry careers. Being able to talk to people who understand the complexities of ministry and working within a church is huge, especially when they are third parties. They are there to walk with you, love you, and challenge you. These are the people who are in your corner and will have your back.

Find solace in the communities you trust.

In the networks and communities you have, you will most likely find people who you can relate to and connect with in deeper ways. When I joined my cohort in 2021, I never considered how deep and meaningful those relationships would become. But even within that cohort, I connected at a deeper level with two others and as we grew in our friendships we were shocked at how similar our stories were. Because of that unique bond we were able to love, support, and challenge one another on a deeper level. Within your communities you will find people with whom you connect on a deeper level and those who can be an even stronger, supportive community.

Model a caring community to others.

Sometimes dealing with hurt, especially when it’s coming from within a church or ministry, means you need to be able to explain and model what a caring community looks like. Here is what I mean by saying this: sometimes people, and even church communities, don’t know or understand that what they are saying, doing, or implying is actually causing hurt. Whether it’s out of ignorance or lack of understanding, people can do and say things that hurt. Because of this, we may need to model and educate what a truly caring community looks like. In doing this, it isn’t about trying to be smarter or better but instead about helping your communities grow and become more like Jesus in how they love and care for one another. This isn’t easy, but it is something that could truly help generate change and growth.

Be honest with yourself.

There are times I just want to dismiss hurtful things that are said or done. I just want to push it down and pretend like it doesn’t hurt. But the more we dismiss our emotions or push them down to a place we think they won’t return from, the more we are hurting ourselves. It is okay to be honest, to say how you feel or how things have effected you. It’s not wrong to emote and display what you’re feeling. It’s not okay to bury those feelings or to lash out which will happen when you keep trying to push those emotions down.

So be honest with yourself and those closest to you. Let your feelings, emotions, and thoughts be known. If you’re hurting it’s okay to let that hurt be known to yourself and those closest to you. I will say this: it is okay to be honest with those who have said or done things to you (whether unintentionally or intentionally), but be mindful of how you do it and what you say. Words and approach matter deeply, especially when you’re in a leadership position. It doesn’t mean not sharing how you’re feeling, it means doing it in a way that helps them to understand and prayerfully evoke change.

Talk to a counselor.

One of the best things I have done since moving to Pennsylvania is start to see a counselor. It’s honestly helped me in so many ways. It allowed me to address past trauma, to understand the hurt I’ve experienced from churches, how to share my emotions and feelings with Elise, and how to handle different moments that arise each day that often seem out of my control (because they are). I know that in some ways there is still a stigma attached to seeing a counselor, but this will be something that truly will help you process and work through the hurt in your life. It isn’t a one-and-done type scenario. It may take months or years, but ultimately it will help you understand and heal from the hurt that you’ve experienced.

Be honest with your spouse and protect your family.

Sometimes we try to mask our pain from our spouse and family because we think are protecting them. Other times we mask the hurt to keep them from experiencing that same hurt and becoming embittered toward the church. However, that response is not only unhealthy and self-destructive, it will also harm the relationships you have with your family. They aren’t immune to the hurt you’re experiencing, and even when we think we hide it well, we really don’t. Being able to share where you’re at with your spouse and in appropriate measures with the rest of your family allows you to have a safe place, a place of respite.

Listen to honest critique and trusted people.

I’m not always the best at receiving critiques and criticism. It usually sits with me for a long time and I tend to over process what was shared and allow it to affect me in ways it shouldn’t. But I’ve learned that when I have trusted people in my life who I know are for me, I can hear their insight and critique better. When it comes to working in ministry we will often hear criticism, both helpful and not. But when we hear it, we should measure it and see if it is helpful and true. And sometimes figuring this out means going to those you trust and asking for insight even if it isn’t the insight you want. When you have trusted people you can go to, it helps you to self-reflect and self-assess to find ways that you may need to grow and mature. Bringing in trusted people gives you a safe place to process and grow.

When It’s Time to Say Goodbye to a Volunteer

Have you ever found yourself in a situation when you knew you needed to tell a volunteer they couldn’t serve anymore? How did it make you feel? Do you think you handled it well? How was it received? Do you still have a relationship with that leader?

As ministry leaders we are in a very unique circumstance in that most of the people who “work” for us are volunteers. That means that when it comes to having to let someone go, the matter is infinitely more complex. How do you fire someone who volunteers their time? Can you actually fire a volunteer?

The reality is that these moments are multifaceted and difficult. They involve complex relationships, multiple layers of emotions, and of course the struggle of figuring out what to do and say when that volunteer is no longer a volunteer. Will you find a suitable replacement? What will students think? How will your relationship be with that leader?

Part of being the leader of a ministry means that we need to step into situations that can be difficult and uncomfortable. But just because they aren’t the easiest of situations doesn’t mean we avoid them. Instead we must face them and do our best to honor and love the other person as we lead. In fact, I would assert that a godly leader has an obligation to have these conversations because it models a Christlike attitude and leadership quality to our people. Jesus didn’t shy away from tough conversations but instead leaned into them and used them to help people grow and flourish. But how do we do that? Today, my hope is to offer you some suggestions on how to best enter into these situations and care well for the other person, yourself, and your ministry.

Let nothing be a surprise to the other person.

A good supervisor should always be intentional with guiding and growing their team members. This applies to both encouragement and critiques. When a person who reports to you needs guidance and refining, you should be seeking to help them grow and improve. That means that if you are letting a volunteer go, they shouldn’t be caught off guard by the reasons you present because they should have been previously approached.

Be honest.

These moments are never fun or easy, but they can often be more convoluted as we try to soften the approach by not being fully honest. I am not saying we lie during this times, but I do think we can be not fully honest and transparent because we still want to care for our people. But lack of honesty can often lead to confusion and more hurt. So in these moments look to be honest and transparent with your volunteer, not to be cutting or to hurt them, but to honor them and give them the dignity of being honest with them.

Be clear and concise.

Often in these moments subtlety and ambiguity are not your friends. I am well aware that we try our best to care for our people and to not cause them hurt or pain, but to not be clear or try to soften the moment without being fully honest isn’t going to help anyone. And I would also assert that not being fully honest or clear will actually do more harm in the long run because that leader may feel unjustly wronged because they don’t know what really occurred.

So when you talk to your leader be clear in what you say and concise. Do not go on and on in your conversation with them, but instead be concise and allow them to seek out more information and clarity if they need it. Now, I think it should also be said that being clear and concise is not an excuse to be hurtful or overtly negative toward your leader. When we are concise and clear, we must also remember that the person we are talking to is one of God’s children and we should still seek to be loving and kind with them. Neither option cancels the other out, but rather should be utilized together.

Remind them of what they are called to.

It is helpful to remind your leader of what the expectations are for leaders in your ministry and to show them where they were not meeting those expectations. In these moments it would be helpful for your leaders to know what they are being held to. That means that as leaders we should have some type of stated or printed set of expectations for our leaders that they have had access to. That way everyone knows what they are being asked to do as leaders and it gives you a place to refer to in these moments. But also use this time to challenge them. It isn’t simply a moment to remind them of what they weren’t doing, but instead a challenge to them to grow and meet the requirements and potentially revisit serving with you at a later time.

Follow up as needed.

This is on a case-by-case basis. Sometimes follow up conversations are warranted and sometimes they aren’t. There will be moments where you and your leader can continue with your friendship and other times when you cannot. Be discerning in what needs to happen after the fact and continue to honor them and their wishes as you move forward.

Pray.

I think most of us are aware that prayer is a vital part of our lives and ministries, and it is kind of implied that we will be praying about these types of moments when they happen. But when I say pray for these moments I mean before, during, and after.

When it comes to having these conversations with a leader, it typically shouldn’t take us by surprise. We know it is coming and should be covering the conversation in prayer. Pray for your heart and theirs. Pray for clarity, wisdom, and discernment. Pray for patience and the ability to hear one another. Pray that this conversation doesn’t affect their view of God and the church. And then continue to pray this way during and after the conversation. Do not let your prayer for this leader stop simply because the meeting ended.

How to Handle Conflict

What is your go-to response when it comes to conflict? Are you an avoider or more direct in your confrontations? Does it weigh on you or do you just push it deep down to a place where it doesn’t seem to matter anymore? Does conflict terrify you or excite you?

No matter how you may have answered those questions, the truth of the matter is that conflict is unavoidable. I am not saying that we should seek out conflict, but we must recognize that conflict is part of the tension of living in a post-fall world. When broken people share life together, there will be conflict. The question we must wrestle with is this: how do we handle conflict?

Before we go any further, I want to make a few–what I would say are obvious but often forgotten–statements about conflict:

  1. You can only handle your approach and response. You are not responsible for the other person, but you are responsible for how you engage and interact.
  2. Prayer and going to the throne of God before any conflict that you know is going to happen is paramount. Just as going to God every day is paramount. We often run to God when there is going to be a conflict, but our response should be to run to God regardless. We must ask Him to work in our lives and relationships in an ongoing way to help us mediate and handle circumstances in order to prevent unhealthy conflict.
  3. Consider what part you play in the conflict. Self-reflection is always beneficial, but even more so when it comes to conflict. It is important to think about what we are contributing, both helpful and detrimental, to a conflict. So pause, reflect, and prayerfully think about how your words, attitudes, and actions are helping to resolve or hindering the conflict.

So how do we handle conflict well? Here are a few ways that I have learned (often the hard way) on how we can handle conflict and move forward well.

Be honest and clear.

Often in conflicts we tend to speak in absolutes, minimize what is going on, and don’t often say what needs to be said. What we should be doing instead is sharing what is true and the way it is effecting us. We must be honest about how we feel and how things have been received. But we must also be clear and concise and not allow for absolutes or our emotions to drive us toward negative responses or engagements. Instead, speak honestly and clearly.

Handle your emotions.

If you are like me and can feel the passion and pressure manifest in your core in conversations and conflicts, then you know how easy it can be to not handle your emotions. But allowing your emotions rather than clarity and wisdom to drive your engagements with others can be problematic. It can lead you to be rash, critical, and at times hurtful. So instead look to address your emotions and be honest about them in conversation, but also be aware enough not allow your emotions to dictate all that you do and say.

Be humble.

Conflict can be incredibly humbling especially if it makes you aware of your own shortcomings or errors. So as you engage in conflict do so with a spirit of humility. Do not presume this to mean that you just need to take your licks and continue to do so. But do understand that being humble means approaching the conflict with a willingness to hear the other person, grow personally, and be willing to admit wrongs.

Always see the other party as someone created in the image of God.

Sometimes in conflict it is easy to see the other person(s) as the problem or even as our enemy. But that is not what a biblical approach to conflict should look like. Imagine for a moment what would have happened if Cain had seen Able as his brother created in God’s image rather than someone who showed him up and became an obstacle to remove. We would be reading a very different narrative in Genesis 4, and honestly our method for conflict resolution would have a much better example to follow. So instead of seeing someone as an obstacle, see them as a child of God made in His image and allow for that to help curate your approach to conflict resolution.

Realize that your resolution may not be the right one.

Have you ever entered a meeting convinced that your way was the right and only way to do something? I know I have. I come in with an idea and a belief that it is the best solution, and when it hasn’t been taken as such it is defeating and deflating. I believe that’s also how we approach conflict at times. We come in believing we have the right solution and when it doesn’t go our way we see it as a defeat. But the problem is that we are approaching these moments as a battle to win not a conversation to be walked through. That means we need to approach them with open hands understanding our resolution may not be the best or right right one, and that is okay. Instead be willing to accept another route and engage with the conflict holistically.

Watch your language.

This is key both within the conflict and outside of it. Words are extremely powerful and can either be helpful or harmful. How are you speaking to and about that person? We can be prone to gossip, both intentionally and unintentionally, therefore, we can severely harm relationships. But we can be even more prone to say hurtful things in the midst of the confrontation because our emotions get the better of us. Instead of allowing your language to be harmful, seek to edify, challenge, build up, and encourage one another. Doing so in all moments will actually help your heart be in the right space when you have those difficult conversations.

Mind your spheres.

This is something that I think many of us (myself included) struggle with. Living in community with others means that often times our relationships and engagements overlap. And because of that reality, we often share things with people outside of the appropriate spheres. Perhaps you have a conflict with your boss; it would be inappropriate for you to share with all your volunteers why he is a horrible boss because that will cause dissension and frustration within the church. Remember that your priority is unity within the body, so seek to handle conflict in a way that builds, rather than tears down that unity.

When it comes to conflict, what manner of resolution has been most helpful for you?

Healing from Hurt: 8 Steps You can Take

Have you ever been fired from a job? Have you ever experienced church hurt? Perhaps someone talked about you and spread rumors. Your senior pastor was arrogant and critical. You were treated like a lesser person.

Have you been there? For many people, myself included, we have felt and experienced these moments and they hurt us deeply. But my question for you today is this: have you healed from and processed that hurt? This isn’t meant to be a critical question but a reflective one.

Many of us have experienced these moments and the pain and hurt that come with them, but healing from them is a whole different ball game. Healing takes time. Healing takes effort. Healing takes heartache, wrestling, engaging in tough conversations, and self reflection. I want to share a few ways that we can begin moving toward healing. These are not all-encompassing but I am looking to simply offer some advice and ways that we can personally move toward healing. My encouragement would be to also talk with a licensed counselor who can help you through that hurt and the process of moving forward.

Be honest with yourself.

Sometimes when wrestling with hurt we aren’t honest with ourselves because the honesty only causes more pain. Perhaps because we realize the depth of betrayal someone engaged in or maybe because we realize that we had a role in what occurred. But being honest with ourselves is the first step toward authentically dealing with the hurt in our lives. Hurt can only properly be dealt with when it is handled honestly, so seek to be honest with yourself in assessing, addressing, and moving through the hurt so as to grow and heal.

Be honest with God.

This goes hand in hand with the first point. Often in times of hurt we can unfairly ascribe pain to God and blame Him for bringing about the hurt and hardship in our lives. It isn’t wrong to share our pain or to cry out to God. It isn’t even wrong to yell at or question what is happening. But it is wrong to ascribe pain and hurt to God because God isn’t one who bestows pain or hurt but rather seeks to heal us from it.

In the same vein it is important for us to be wholly honest with God and to share our hurt and pain with Him. In fact we are told to cast our anxieties and hurt onto God because He cares for us. So be honest with God, tell Him how you are hurting, bare your soul, cry out to Him, and remember that He hears you and offers you hope and healing.

Journal your thoughts.

This is a huge part of self-care because it allows you to put your thoughts, hurts, and feelings to paper. While this may not sound like a big deal, actually be able to put what you are feeling into words is healing and freeing. It helps you acknowledge what you are feeling in your heart and mind, and it allows you to actually begin to process what has or is happening and how you are handling it. Being able to simply put your thoughts and hurt into words is huge and will ultimately help you to process and move toward healing.

Spend time in God’s Word.

I’ll be honest: this is hard for me in certain seasons of hurt and exhaustion. I don’t want to read God’s Word because I want to believe that my responses are okay and valid. I know that when I read God’s Word I will be convicted and challenged. And so I avoid it, but that is so problematic.

We are called to a relationship with God in all seasons regardless of how we are feeling. And in seasons of hurt it is vital that we spend time walking through God’s Word as we seek understanding and comfort. Spend time in the Psalms, read through the prophets, lament with Lamentations. The time you spend in these books will be good for your mind and soul, and help you to move toward healing and restoration.

Talk with someone.

I mentioned this earlier, but it is worth stating again. Talking with a trusted mentor, counselor, or mental health professional is something that cannot be understated. Having someone who you can share with and not have to worry about condemnation from is huge. A trusted person is necessary to be able to be authentic and to share what you are feeling and processing through. This should also be someone who can give you feedback and helpful guidance to make sure you are continuing to take steps toward healing and restoration.

Seek out a doctor’s opinion.

Sometimes the hurt and pain we experience can cause us to struggle with depression, anxiety, PTSD, and a host of other struggles and ailments. In order to properly diagnose and prescribe treatment it is necessary to reach out to your doctor and see if there is something that needs to be treated. Taking this step requires a willingness to acknowledge there is a problem but also an understanding that only by being transparent can the problem be treated appropriately. So consider reaching out to your doctor if you are walking through hurt that is affecting you more than other hurts in order to properly care for yourself.

Be willing to apologize and extend forgiveness.

I’ll be honest, this is one of the harder parts of moving through hurt. Often as you take time to self-reflect, to heal, and to become whole again, you will most likely see that there are people who need to seek your forgiveness and perhaps people you need to apologize to. Many times in processing hurt we can see the relationships and people who hurt us, but often they may not. In those moments we must extend grace and forgiveness to them even if it is seemingly undeserved. We must reflect Christ in those moments as we move toward healing. But we must also acknowledge that we may have had a hand in part of the pain and hurt that exists, and as such it is equally important that we apologize and seek the forgiveness of others.

Trust God to handle what you cannot.

Sometimes dealing with hurt means being willing to let go of what you cannot control or correct and allowing God to take care of those moments, experiences, and relationships. In moments of hurt and pain we try to control and manage everything and everyone in an effort to spare more pain and alleviate the pain we already have.

But I believe a better and healthier alternative is to allow God to handle all of those moments as He is God and knows how to fully care for you and everyone else. By allowing God to be God and releasing control, you are allowing Him to fully care for you as His child, to handle what you can’t, and to lovingly carry you in your pain and vulnerability. In these moments, as difficult and scary as they may sound, you will come to know and appreciate the love, care, and protection that the Good Shepherd affords you.

Help! I Feel Ill-Equipped!

Have you ever had a hard day? Was it ever compounded by the reality of a lack of training or knowledge? Has there ever been a conversation or question where you had no idea how to respond or engage?

Perhaps it was when a mom came into your office and shared that her husband was abusive. Maybe it was a student who shared they are thinking of transitioning. Perhaps a student shared about the propensity to self-harm and that they’ve thought about taking their own life. Maybe there was a suicide in your community or your group and people have come to you for help and guidance all while you are grieving.

If you haven’t been in a situation or context where you weren’t prepared for what unfolded, I can tell you there will be moments in your life that this will happen. I don’t say that to instill fear, doubt, or worry, but to be a realist and help us understand there will be times we are unprepared or ill-equipped. The goal is to be better prepared so we can respond well when they do happen.

These types of issues should give us pause to think through our training and knowledge, and also force us to acknowledge where we are lacking in our training and skill set. The reality is we cannot master all areas and we cannot be all things to all people. So what are we to do in moments like these? Let me offer a few helpful thoughts.

Know your resources.

One of the best things you can do to help yourself be more prepared and equipped to handle various circumstances is to know and utilize your resources. Get to know the various agencies in your community including but not limited to emergency services, counselors, other pastors, crisis agencies, various hotline numbers, doctors and nurses, and therapists. When you are networked in this way, you have more resources and referrals at your disposal that will help you offer better and more holistic care for your people.

Study areas you are weak in.

This is a big one for anyone in ministry. We should always seek to be lifelong learners and in doing so, we should seek to grow in areas we are lacking. Many ministers are referred to as counselors, but most of us are not trained counselors and our experience in that area is lacking. So I would encourage you that should you be lacking in an area, seek to grow in it.

Whether it is counseling, homiletical practice, developing leaders, formulating small groups, or any other area that is a part of your purview, seek out resources and opportunities to help you grow. Read books, meet with mentors, take classes, listen to podcasts, meet with people who are skilled and trained in those areas, and never stop learning. In doing this you will become not only more trained in those areas but you will also become a better minister as you better understand your craft and how to care for others.

Talk to experts.

This is something that is incredibly helpful and goes hand in hand with studying and seeking to be a learner, but it is a little more tangible. Seek to gain insight from experts in various fields. Talk to counselors about how they would approach various topics. Ask for advice and guidance in how to care for people. Talk to crisis intervention specialists and ask how you can help students and families in a time of crisis and what you should and should not do or say. Talk to health experts about how to care well for students who are struggling with different health issues. If these experts are not readily available in your community, consider reaching out to different networks and finding ways to connect and engage with experts elsewhere.

Be willing to just listen.

Often when people come to us to talk about what is going on in their lives they aren’t coming to look for all the answers right away. People come because they need someone to just listen and be present with them. So practice listening well and seeking to be fully present when someone comes to you. Whether it is by turning off distractions like your phone, taking notes, making eye contact, or all of the above, listening and being present in those moments will allow you to better care for and understand how to afford more holistic care.

Manage your time.

Handling these types of situations can be difficult and time consuming. There really isn’t a way to set aside your time in advance for these moments because they are often organic situations that happen as things manifest. But as these situations occur you will find that you want to be all-in and that is a good thing, but when we do that we may find ourselves being overwhelmed and depleted because of how much we give. So let me encourage you to think through how and when you can give of yourself. Know your time limitations and what you can give. It won’t always be convenient when these conversations happen, but if you structure your schedule well, you will be able to identify how much time you can give and when you can give it.

Find a way to decompress and refresh.

The truth is that these moments are heavy and difficult to carry. I would love to tell you that the more equipped, resourced, and prepared that you are, the easier these moments will become. But that isn’t true. Walking with and shepherding people involves all of who you are. Your heart will break, you will empathize and sympathize in a variety of ways, you will weep and rejoice, you will ask questions, and watch poor choices being made. We may be able to compartmentalize one circumstance or moment, but added ones compound our own hurt and emotions.

So in order to handle this well and to continue leading and caring for your people, you must find ways to decompress and refresh. Find what encourages and renews you and engage with those areas and make them a priority. Talk to someone about what is going on. Meet with a counselor regularly. Take breaks. Set boundaries. Putting these aspects into place will enable you to better care for yourself as you care for others.

Responding Well to a Crisis

Working in both security and various ministries, I have witnessed or been involved in a variety of crises. Whether it was treating a compound fracture, being pastor-on-call when a deacon and father passed from a sudden heart attack, caring for a family who’s loved one took their life, administering first aid to a twisted knee, handling a mental health crisis, or ensuring a leader suffering a heart attack stayed conscious while EMTs arrived, there are moments in all of our lives that will be crisis moments. We must be prepared to step into them well.

Not all of us will have the same skillset or training, but God has uniquely and divinely equipped and positioned each of us to be present in those moments for an express purpose. I believe that in order to truly handle those moments and situations well, we must be prepared and knowledgeable so we can care well for our people.

Today I want to provide you with some ways to prepare (as best we can) for crisis moments by helping us think through steps before, during, and after the crisis that will help us best respond and minister to the people under our care. I will say this though: these steps do not make you a crisis negotiator nor afford you any special training or ability to be something we are not. In many crisis moments referral is necessary as we are not equipped to handle various things. This is simply meant to help you think through how you respond and are equipped as we know that we will experience these moments in our lives.

Pre-crisis.

Know your team. This is so important because knowing who is on your team and their skillset allows you to be prepared for various circumstances. Perhaps you have a mental health counselor, or an EMT, or a nurse on your team. Knowing these people allows you to gain knowledge and insight from them, to empower them to take the lead in crisis situations, and helps your leaders take more ownership because they are seen and empowered to lead.

Know your networks. This is one of the most important things you can do before a crisis. If you know the people, agencies, and services that are provided in your community, you will be better suited to know how to respond and who to respond to. Knowing the counselors in your community and building a relationship with them allow you to help people better. Knowing the crisis hotline and helpful, caring, knowledgeable health professionals means you can bring a trusted resource and needed care to your people. Knowing the police officers, EMTs, and firefighters means that you not only can advocate for and care for first responders, but can also help them know and love your people and vice versa. When you build a network you are building a trusting and caring community and you can be a bridge to the person who is experiencing the crisis by connecting them to someone you know and trust.

Be educated. Whether it is by taking a CPR and first aid course, reading or listening to trusted resources, furthering your academic education, or talking with a professional, make sure to continue to grow in your knowledge and expertise. The more you know the better suited you will be to care for people and respond to a crisis.

During the crisis.

Stay calm. This is huge. As a leader, your level of intensity, panic, or calm will reflect outward to your people and the person experiencing the crisis. Think about this: if a fire alarm goes off and you start freaking out and yelling “we are all going to die,” your people may not respond well. But if you keep a cool head and direct people out, making sure they are safe, then your people will reflect your resolve and peace. This is true in any crisis situation, so always seek to remain calm. Now I will say this: it is okay to feel the intensity and adrenalin within yourself, but don’t let that be reflected outward. Should a student call you and say they have a plan to take their life, it is okay to feel all the things and begin to make a plan of intervention. But don’t let the intensity or panic reflect in your voice or in your actions.

Remember and rely on your training. This goes hand-in-hand with staying calm. The more training you have the calmer you will be in a situation. Sometimes when a crisis develops it is helpful to simply pause and breathe for 3-5 seconds and calm your heart as you assess what is happening. As you assess remember your training and step in and respond to the best of your ability.

Bring in necessary people. This goes back to knowing your team. You may have some training or equipping, but there may be others who are better suited to respond. I’ve had various types of training when it comes to handling first aid and crises, but if someone is hurt I am defaulting to the nurses and doctors in my program. Their training and education is much greater than mine and they can handle the situation in better ways.

Contact the necessary people and/or agencies. This is paramount. If there is a fire we all know to call 911, but do you know who to call in a mental health crisis? What about in the event of a power outage? What if there is a tornado or hurricane? Knowing who to call and when is key in a crisis, and honestly something that all leaders of a ministry should know and equip their volunteers with as well.

Pray. This is something that you as the primary responder should be doing throughout the crisis, but I would also encourage you to call your leaders and people in your ministry to pray as well. You may not always have that luxury as some crisis moments are between you and just the individual, but if a crisis happens in a public setting like your youth group, encourage your leaders to pull people away from the crisis (nothing elevates stress and embarrassment like a crowd hovering) and have them pray for what is happening.

Care for your people. Let the person(s) involved in the crisis know that you love them and are there for them. Be a calming presence and allow the peace that God affords us to be reflected through you to them. Also, if you aren’t the primary responder, make sure to care for the other people at the crisis. If a nurse steps in, care for the friends of the individual. Pray, read scripture, cry together, and walk with them.

Post-crisis.

Continue to care for your people. Sometimes after a crisis has been handled and the appropriate people and agencies contacted, it may seem easier to assume our job is done. But honestly your job is only just beginning. Continuing to care for your people, those who had the crisis and those affected by it, is paramount. As you continue to follow up, speak love and truth, and minister to people, you will be showing them the power, peace, and love of God.

Stay involved to the appropriate degree. As you continue to care for people, it is also important to know your role. It is easy to for us to want to care and be involved, but there are only so many degrees to which we can do so. Trying to get involved in the counseling sessions after a mental health crisis could muddy the waters. But continuing to care for and minister to that person is key. Trying to get into an operating room isn’t allowed, but sitting with the family and being present is hugely important. Seek to find a balance to the level of involvement that enables you to care well for others.

Know your limitations. While care and involvement are good things, it is also helpful to know our place and our limitations. Sometimes we can be prone to inserting ourselves into situations that don’t warrant our involvement, or exhausting ourselves through our efforts to stay involved. So know your skillset, know how you can be of the best help, and know when to step back and let others handle the situation. This will help you make sure that your people receive the best possible care and allow you to breathe and find peace in the midst of the aftermath of the crisis.

Pray. Prayer is something that should continue to be a part of this journey. Pray for your people. Pray for everyone involved. Pray for continued treatment and helpful results. Pray for healing and resolution. Pray for peace and for people to see and trust Jesus. As you pray continue to trust God and rely on Him to bring healing and restoration to this moment.

Talk to a counselor or a trusted person for decompression. This is more about self-care. As someone who has been in too many traumatic situations to count, I know the weight they can put on you. The emotional, physical, psychological, and even spiritual weight that can come from these events can feel overwhelming and crippling. So make sure to talk to someone and process through what has happened. Release the emotions, talk through what happened, and process your thoughts. Doing this will help you heal and be a better minister to those in your care.

Dealing with Disruptions

With the start of a new school year, I have heard multiple youth workers lament how there have been increasing disruptions within their ministries. Whether it’s students not respecting a speaker or one another, or inappropriate comments during youth group, or constant interruptions in small groups, this is a reality many of us face. And for many of us it can feel frustrating and discouraging. We begin to wonder if we are part of the problem or we just get upset to the point of perhaps yelling at a student. But instead of responding critically toward the student or ourselves, it would be prudent to step back and think about the situation at hand.

Before thinking critically about how to handle disruptions, I think it is helpful to think about the “why.” Why are these disruptions happening? Why do they seem to be manifesting in force right now? I believe if we take time to reflect on this past year and a half, we may see some rationale for why these disruptions seem to be occurring on a larger scale than prior years.

  • Students weren’t engaging in interpersonal relationships due social distancing and schools going online.
  • Students were engaged in relationships primarily online which allowed for anonymity and for increased boldness to say and do things they normally would not.
  • Some students were not receiving the discipleship they needed and were therefore not developing in spiritual, emotional, and relational maturity.
  • Students have forgotten how to engage in interpersonal relationships and their filters have been forgotten as well.

So what should we do if there are disruptions? How do we handle it well? Today, I want to provide you with some steps on how to handle these types of situations, but also to caution you to remember that there are never two situations exactly the same. There will always be differences, so how you handle the situation won’t always look the same. Therefore, these steps may not all be included, or the process for engaging the disruption may change. And that is okay. These are meant to be steps that simply help us see the whole picture and lovingly walk with our students even in difficult moments.

Speak with love.

Sometimes when disruptions happen we can respond in ways that are not always healthy. Responding with sarcasm, accusatory humor, or even saying something like, “Come on Nick, why do you always have to be distracting others?” will never help you get your point across nor help the group respect and follow after you. Instead, always speak in love. Look to model Jesus and seek to love even the most difficult student. We don’t always know what students are going through or why they are responding in the manner that they are. And when we bite back with a quick retort or cutting comment, that immediately causes students to pull away and build bigger and stronger walls. So always speak with love, be willing to be humble, and remember your calling. When you embody these things it will allow you to better engage and handle the situation at hand.

Never assume.

We are all really good at assuming. But just because we are good at it doesn’t mean we should do it. It is easy to assume how a student will respond because we work with them and know their family history. But we don’t know everything that is happening in their lives. They may be getting bullied. There may be abuse. They may be struggling with their identity. They may be having harmful ideologies. These moments when a student becomes disruptive are moments for us to step up and be the leaders that God has called us to be.

We are called to embody the love of Jesus and care well for our students. You may not know what that student is going through until a later date, or perhaps you will never know, but I can guarantee you this: if you respond in love, that will create a better opportunity for you to invest in and care for that student. On the flip side, if you respond out of frustration, more walls will be built and that student will become more withdrawn and less likely to trust. By seeking to understand and responding out of love you will be able to better assess and engage with the student and walk with them.

Don’t call out publicly.

This is a big thing to avoid, and if we are honest with ourselves we may be guilty of this. I think sometimes our propensity when students are disruptive or distracting is to respond in the moment. But when we do that we make it personal and we become the attacker. We have allowed for what the student is doing to be an attack on what we are doing and we take it personally because we are presenting the Word of God and students should listen and pay attention. But the problem now is bigger because instead of seeking to understand, we have made it about how that student is the problem and how we are the authority who will quell the problem.

Instead, what we should seek to do is love the student and engage with them personally. Show them that they have value and worth. Look to explain and seek to understand. See the student and not the issue. When you do this it allows you to invest into the life of the student and love them, which shows the student you truly care. I have often found when students are disruptive they are seeking to see if the youth leader really loves them and they are watching how they respond. They want to see if you are for them and if your words match your actions. So use this as a time to care for them and model Christ.

Look for the “why.”

As you engage with students don’t assume you know why they are acting out. Take time to dig deep, to ask them questions, and to get to the heart of the matter. There may be extenuating circumstances that are affecting the student and causing them to act out. We never know until we seek to understand and ask those questions. So talk with the student. Show them you care. Ask about their life. And seek to understand. When you do this you will begin to see the relational equity pay off and you will be able to engage at a deeper level with the student.

Do not use absolutes.

It is easy when talking to students to make statement like, “Why are you always the one who is disruptive?” Or, “Why do you never want to listen to the lesson?” Or, “Why must you always be a problem?” These types of absolute statements tell students that they are the problem and always will be the problem, and that they will never be anything other than a problem. This type of language is incredibly harmful and will stick with the student for much, if not all, of their life. So seek to use statements like, “Why did this happen tonight?” followed with concrete examples of other times if this has been repetitive behavior. But in that same vein, highlight how you have seen the student actually pay attention or be a leader. Don’t only focus on the negative, but seek to affirm and raise up the positive.

Challenge the student.

When you are engaging with a student and talking about the difficult moments, use this as an opportunity to not only highlight the difficulties but also to challenge the student. Speak truth into their lives. Affirm their strengths and what they bring to the group. Challenge them to be better and be the leader they can be. Help them to see that what they do matters and that they can help to bring about proactive and beneficial change in the lives of other students and the group. When you tell a student that you love them and see potential and great things from them, you are telling them that they have value and worth. You are telling them that they matter and are needed. This will help students see that they can and should be looking to be different and to lead out.

Bring in parents.

This is typically a last resort for me, because students hate having their parents know that they misbehaved. When a student is disruptive it rarely qualifies for bringing in a parent, but depending on the severity of the situation it may be warranted. In those moments do not seek to simply be right or prove your case. Share the facts and the reason it warranted calling in the parents. But also highlight that this is not something that means the student is cast out from the ministry. Let parents know you are for their student and for them, but that the behavior needs to change because it is negatively affecting the group. Allow for the parents to work through a solution and be willing to partner with them and the student. I would also say that whatever discipline the parents decide on, do not write off the student. Continue to love them, pray for them, and walk with them. It may not be received right away, but remembering that this student is still a part of your program and one of your sheep will allow for you to care them in real and tangible ways.

Caring for Students Who are Exploring Their Identity

“Nick, guess what?! I’m asexual!”
“Alright…when did you realize that?”
“This past week while talking to my friend who is too. I don’t like boys or girls.”
“Thanks for telling me this, have you let your parents know?”
“Yeah! Right before we got to church just now.”

This was a conversation I won’t soon forget, and probably represents the way that many of us hear that our students are questioning or exploring their identity. Often it occurs in quick conversations where a student suddenly drops that their identity or sexuality has switched or changed, and we have to know how to engage in those moments. There will be times when the conversations are more intentional and focused, but those are not as frequent. It is also helpful to remember that when these conversations happen, our responses to them are immensely important because students are testing the waters to see if we are trustworthy people.

I want to make it clear that the purpose of this post is neither to be affirming nor non-affirming. Instead, the intent is to give student workers helpful ways to care for students and insight into how to respond when faced with these conversations.

Listen well.

Listening is huge in these moments. Often when a student shares that they are struggling or questioning or changing their identity they are looking to see how you respond. Will you affirm or disapprove? Will you love them or cast them out? Will you listen or seek to challenge? Your response will dictate where the relationship goes from that moment on, so I would encourage you to simply listen. Let the student share their story. Let them talk through how they got to this decision. Help them see that you are for them by giving them space to be themselves and share. This is one of greatest things you could do in these moments.

Include parents.

Often when students come to us as youth workers it is because we are people they trust and know that we love them. They don’t often feel the same when it comes to their parents for a variety of reasons. These may not all be true and may be assumptions on the part of the student, but regardless the fear and anxiety of including parents can be very real for some students.

In these moments it is highly important for you to challenge the student to bring their parents into the conversation. But don’t let them have that conversation alone. Walk with them. Be present during it. Be the mediator and advocate in those moments. And always encourage your students with the truth that no matter the response, you will always be there for them.

Follow up.

Follow-up is really important in these types of conversations. As I stated earlier, students are often searching to see how you will respond and if you will be someone that they can trust. Part of the trust factor is our willingness and ability to follow up with them. Check in and see how they are doing. Thank them for opening up to you. Invite them out for coffee to hear their story. See if they have brought in other believers and the parents. Doing this will not only help your students see that you love them but it will also allow you to have a more holistic understanding as you continue to build and strengthen the relationship.

Seek clarity.

Often when talking with students, I am reminded how confusing these times are for them. They are developing in many ways, they are asking countless questions, and they are being bombarded by different messages from all sides. Because of this they may not even fully understand what they are saying, experiencing, or feeling. I am not trying to discount or discredit any one student, but there have been students who truly don’t know what to say or how to express it, and because of that they may say something they didn’t intend to.

At the same time, seeking clarity on what has been going on, how their home life is, how people have received them, and what the student has perceived is paramount in making sure you love and care for them well. A student may not have had a well received conversation with their parents and you may not know this unless you ask. Or a student may be scared about opening up and as you seek to understand you will gain valuable insight into why. This will in turn help you to better care for your student and guide subsequent interactions and conversations.

Know your stuff.

So often students and parents will come to us seeking understanding and clarity in these moments. Because of that, it is so important to have a working knowledge surrounding these conversations. Dig into resources, understand what people mean when they define themselves, seek to have an understanding of definitions and terms, and know what the Bible says. I know that there will be many perspectives to consider and that you may not be as well versed as people who study this for their career. But we are shepherds to our people and should know how to care for them well and this is an important way to do just that. So seek out information and understanding so you can better relate to, care for, and disciple your students.

Love well and don’t break fellowship.

This is one of the biggest aspects we must follow through on in order to care well for our students. Regardless of whether you agree or disagree with the decisions being made, the lifestyle choices, or the implications of decisions, you have an obligation to still love students and care for them. Too many individuals and churches alike are willing to break fellowship with someone who is walking through these moments, and that has hurt far too many people. We are simply called to love people and show them Jesus because He loves them and desires a full and whole relationship with them. It doesn’t mean you need to agree or condone, but it does mean you walk with them and love them as you show them Jesus. Your job isn’t to condemn, judge, cut off, or cast out, but instead is to show them Jesus and how the Holy Spirit can work in their lives.

So let your students know you are for them. Show them that they are loved and have a place. Help them experience the love of Jesus. In fact, I would argue that these students need more of our love and focus because they won’t be experiencing it from other places as much as their peers may be. These are students who already feel isolated, anxious, and vulnerable and we have an amazing opportunity to love and care for them. That is a high calling and doing so will allow us to truly invest in their lives, speak truth, and walk with them well as we point them to Jesus.

8 Tips for Engaging Difficult Conversations

Tension exists throughout our lives and there will always be moments when we have to navigate difficult conversations. But for some reason it seems that it is easier to avoid or dismiss these conversations when it comes to having them with people in our ministries and churches. It seems that avoidance, passivity, or passive-aggressiveness have become the tools that are more often leveraged rather than actually engaging the tension and being willing to walk with people through difficult moments.

Just because a conversation will be difficult does not mean we shouldn’t have it, nor does it mean that it ultimately won’t be beneficial or helpful. Difficult conversations need to be had from time to time, but we must consider how we prepare for them and how we have them. As we live and worship together there will be difficult moments and times that we need to have conversations that are uncomfortable, but that is a staple of engaging in life and there are healthy ways to do this. Today, I want to share some practical tips with you to help you do this well.

1. Pray about it.

Of course we all know that prayer is important, but how often do you pray about conflict or the people you are in conflict with? Also, how do you pray about those moments and those people? Prayer isn’t meant to be a weapon we leverage only when we need it but instead it is a way to communicate and process with God, and a way to care for others. If you know you are about to enter a difficult conversation, you need to be on your knees in prayer. Pray for clarity. Pray for humility and a listening spirit on your part. Pray for the other person and that you can hear and understand them. Pray for a willingness to understand, process, and ultimately glorify Christ. If you’re aware of a difficult conversation or moment, you need pray about and for it.

2. Don’t assume.

This is a big one. I don’t know about you but when I hear that there is someone with whom I need to have a challenging conversation, it is difficult to not allow my mind to wander, to assume things about the person or conversation, or to think about the worst-case scenario. But in doing all of those things we have immediately discounted and discredited that person. We have made them the issue and we have now started to question and doubt them and their character. Instead, I would challenge you to pause, pray, and seek guidance rather than assuming. Realize that the conversation may actually be a good one and not as problematic as we assume, and see the person instead of the conflict or difficulty.

3. Be honest, direct, and clear.

When you engage in a difficult conversation it is easy to allow for emotions and emotionally-fueled responses to rule the day. Instead I would challenge you to look to be honest, direct, and clear. Don’t allow for emotions or feelings to dictate how you engage but instead come with clarity and facts as you seek to find a favorable outcome. Come to talk about what occurred and present facts with clarity. But it isn’t just about presenting facts and being clear, you also need to listen and respond well to what is said. Being clear, honest, and direct allows for you to respond well because you are not focusing on an emotionally-fueled response but instead on the facts at hand. If you allow for emotional responses to rule in how you engage, you will often misrepresent yourself and potentially hurt the other individuals involved. That isn’t to say you remove all emotion from the conversation but that you present truth in a clear and concise fashion.

4. Have a posture of humility.

This is one of the most important things you can do when engaging these types of conversations. We often approach them from a defensive posture because we feel accused, hurt, put into a corner, or even attacked. And when we are defensive we often can approach these moments aggressively, passive aggressively, or even accusatory. If that is our mindset we will not see the good in the other person nor will we see them as someone created in the image of God. Instead we see them as an antagonist or worse an enemy. Approaching these conversations with humility will not only help us to hear and understand, but it will also allow us to honor the other person and Christ.

5. Acknowledge there may not be full resolution.

This is a hard truth to swallow, but we must acknowledge that this may be the case. There will be moments when a full resolution cannot be achieved for any of a litany of reasons. There may not be agreement, there may hurt feelings, or there may be differences of theology or doctrine. This isn’t a reason for us to not engage with the conversations at hand, but instead to help prepare your heart for this potential reality. It is also important to note that simply because there isn’t a full resolution that doesn’t mean the termination of the relationship. Still seek to love, care, and engage with the other person and honor them.

6. See the situation from the other person’s eyes.

Doing this will allow you to have a better understanding of what the other person is experiencing and to better understand where they are coming from. It is an approach that will allow you to have a softer heart and a fuller understanding of all that is going on, and to be a better listener and leader. It will also allow you to shape your response and better engage with the individual because you are seeing what they see and you are more aware of everything that is happening and being received.

7. Be willing to admit when you’re wrong.

Sometimes we need to admit we were wrong. A difficult conversation may be the result of something that we have done or said, and because of that we have to be willing to be humble and acknowledge when we have messed up. This will not only allow for us to demonstrate a biblical posture of humility, but it will also allow for us to grow as a leader and mature as an individual. When a leader is willing to admit that they are wrong or have messed up, it is an opportunity for growth and for them to model servant leadership to their people.

8. Love the other person well.

It can be easy in these moments to presume or assume the worst about people. To see them in a negative light can become the quick and simple response. But we are not in the business of casting blame or assuming the worst in people. We are in the business of loving and leading others as Jesus does. So in the midst of everything that happens in these difficult moments, I want to challenge you to love the other person well. Follow up with them. Pray for and with them. Don’t pause the relationship. Don’t allow for there to be awkwardness in the relationship from your end. Don’t talk about them or the situation. Honor, love, and respect them and you will see these responses actually helping to diffuse the difficult moments and enhance the relationship.

What is one tip you would give to someone about how they should engage with difficult conversations?

How to Talk About Sex and Relationships [Part 3]

Over the past two weeks we have been talking about sex and relationships and how to have godly conversations about these topics with your students. We have looked at some plenary processes and conversations that need to happen and at how to approach the actual conversations with your students.

This week our desire is to provide some passages of Scripture to utilize in your teachings. Not all of these passages have to do with sex per se. Some will focus on relationships, others on intimacy, and others on how to actually care for one another.

Genesis 2:4-25

It is important when talking about relationships and intimacy to start at the beginning of God’s Word to help us understand why we desire these things. This passage of Scripture highlights how humankind is created in God’s image and because of that we desire relationships and intimacy. God is a relational God who truly desires intimacy with His people. God created Adam and Eve to have an intentional and personal relationship with them, and for their relationship with one another to reflect God’s relationship with them. This passage helps us to understand that from the beginning we were designed to be in relationships with one another and that these relationships should represent the intimate relationship we have with God.

Hebrews 13:4

In this passage the author of Hebrews is giving concluding exhortations to their readers, and it is within these challenges that they briefly speak about marriage and sex. But what they say is exceptionally important as we engage this conversation with our students. The author states, “Marriage should be honored by all, and the marriage bed kept pure, for God will judge the adulterer and all the sexually immoral.” We may simply read this and give a rousing amen to the passage, but let’s pause and reflect on what is being said.

First, we are to honor marriage. Why? Because marriage is a reflection of God’s relationship with us. When we enter into marriage we are engaging in a union that God uses to define His relationship with the church. Our marriages are to be a reflection of God’s love to the world.

We are then challenged to keep the marriage bed pure. I don’t think the author simply placed that phrase here because it sounded good or seemed logical. Instead, I believe the author knew that humankind’s propensity would be to do anything but honor the marriage bed. The author knows we are broken and prone to wander even from the one that God has designed us for. So marriage and sex are to be held in honor both toward God and our partner. We are not to stray or wander from it because to do so would be to dishonor and harm our spouse and God. We are sinning and grieving not only a person but our Creator who has designed us for these relationships.

1 Corinthians 13

This is a passage that often gets a lot of criticism and critique in Christian circles. Not necessarily because of what it says, but because of how it has been taught and used as leverage in relationships. I have heard people say that this passage teaches us to be quiet and simply take what comes our way, I have witnessed people use this passage to advocate staying in abusive relationships, and still others I have heard use this passage to rationalize away their sins and promiscuity. But a true reflection on this passage highlights that love is not about dismissing sin or condoning abuse, but instead is about honoring and reflecting Christ in our relationships.

We are told in 1 John 4:16 that God is love. Therefore, when we read Paul’s challenge to love in 1 Corinthians 13, we understand that we are being called to model Christ in our relationships. God doesn’t call us to a passive relationship with others but instead into a passionate and vibrant relationship that mirrors Christ to one another. Love isn’t something that is fleeting or something we fall into and out of like a pothole on a highway, but instead is a lifelong commitment to honor and pursue one another as Christ does for each of us. It is about edifying, exhorting, challenging, correcting, celebrating, and honoring one another as God does the same for us.

This is also a great passage to talk about how our relationships should look not only with our spouse but with other people in our lives. It should help us understand how we should speak to and about one another. It should cause us to think through and talk about consent and honoring one another. It gives us time and space to think about how we are treating others and if we are reflecting Christ in our actions, thoughts, and words.

Matthew 5:27-30

When it comes to lust and purity, we must understand that we are not simply talking about behavior modification. We can try to change habits and behaviors all day long, but if we don’t focus on the heart then we will always stumble and falter. Instead of simply telling people to dress modestly, bounce their eyes, install pornography blockers on devices, or to not lust after one another, we should be looking at our hearts and helping others to grow and mature in Christ. This will then work itself out into our actions and thoughts.

None of those ideas are necessarily wrong or bad, but they are only about behavior and we should focus on the heart first then the behaviors. In this passage, Jesus talks about how simply looking at someone with lust is adultery. It isn’t the physical action of sleeping with someone but the action and thoughts of the heart that lead us to adultery. He is telling us to handle the internal issue and then work on the external. So as you teach this with your students, focus more on the heart than the “external fixers.” Working on what is wrong with the heart will allow for greater success in correcting the behavior than simply focusing on the behavior alone.

Song of Solomon 7:6-12

Sex is not a bad thing. In fact, throughout Scripture we see that sex is actually meant to be enjoyed and that it is a good thing. We have an entire portion of the Bible in Song of Solomon that is literally a book on relationships and sex. But so often churches present sex as something that isn’t enjoyable or that is taboo. What we need to help our students understand is that sex is to be enjoyed and that it is something we should look forward to. That doesn’t mean we should simply rush out and have sex with whomever we please whenever we want. But we should know that God has designed us as sexual beings who can enjoy sexual intimacy within the covenant of marriage.

These passages are not all-encompassing nor are they the only passages we should use. These passages represent a way to begin the conversation and walk with our students through a biblical understanding of relationships and sex. Our prayer for you and your students is that you don’t shy away from the hard conversations, but rather meet them head on and present a biblical response and understanding to help navigate them. Know that these past three posts are intended to help you prepare and engage these conversations, and we are here to walk with you and process through how to start or continue the conversations. Thank you for stepping into the hard moments and being willing to talk to your students about how the Gospel both informs and guides us in understanding sex and relationships.