How to Handle Conflict Well

This past year has been a difficult one in many ways. The isolation, political divisiveness, the restrictions, personal issues, and struggles within the church have all seemed to heighten tensions and frustrations. With people more so processing on their own and not bringing others into their thoughts and questions, we are seeing conflict happen more frequently and more intensely.

Many of you have probably felt this within your churches and perhaps within your personal lives as well. Church leaders have taken hit after hit this past year, and it seems pastors and church staff are all weary and feeling the tension at deeper levels than ever before.

The easy response would be to dismiss the tension and conflict or just walk away. But that is neither productive nor uplifting for the body of Christ or individuals. So how do we handle conflict well? I am no expert at this, and arguably this past year has forced me to rethink and evaluate how I could handle it better. But what I’d love to share with you today are some steps that I believe if we implement, we will be able to handle conflict better holistically and prayerfully see the body of Christ encouraged, challenged, and built up.

Pray.

This seems like an obvious choice but it is often one we miss, put on the back burner, or rush through. We all know that prayer is important, but we must be praying before, during, and after conflict as much as we can.

If you know you’re heading to a difficult meeting, pray before you get there. Allow your prayers to not be about your success or proving your point, but about honoring God and the relationship that this meeting represents. Pray during the meeting both in silence and out loud when needed. If the tension is elevating, pause and pray for one another. And pray after the meeting has ended. Pray for each other, for wisdom, humility, and restoration. Only through Christ will there be resolution and through our prayers God moves.

Hear, listen, and respond.

Whenever we are in a meeting, especially one that may be tense or have conflict as a part of it, we may feel pressured to push our responses, agendas, or points. But when we do that we not only make the other person feel unheard but also devalued. And that is not healthy nor representative of godly leadership.

Instead, we need to not only listen to someone but hear them. We should listen to what is said and seek to understand. Ask clarifying questions, repeat back what you heard, and look to know what is shaping their understanding and point of view. As you seek to do these things, your responses should be shaped accordingly. You aren’t seeking to win, but to honor God, understand, protect the relationship, and bring resolution. These can only be accomplished by first hearing and listening, then responding.

Process.

Processing is an important component of moving through conflict, and we cannot relegate the processing piece to only after the conflict. Part of preparing for and moving through conflict means you need to process what has been communicated and shared.

Often we are led into conflict when someone reaches out and shares about tension. So think through what they shared with you. Don’t over-analyze or assume, but process what was said or shared as you seek to understand. This applies to what is shared during the actual conflict or meeting. Seek to understand and not simply respond. Process and look for clarity before you draw conclusions. The same process should be applied to how you respond after the meeting has concluded.

Know your non-negotiables.

This past year has seen a lot of tension arise within the church as everyone has an opinion on what a church should be doing and how it should be responding. This period of time has taught our leadership to think through what our non-negotiables are and to not concede on them.

This same mentality can be apprised to conflict of any kind, but not in an aggressive or dominant way. It isn’t about control or winning, but knowing what cannot be compromised. Many of the conflicts I’ve dealt with recently centered around our church’s guidelines related to COVID. Knowing what we could be flexible on and could not change allowed me to be honest and clear on what and why we were doing what we were doing. So know what you can be flexible on and what you can’t change. This will bring clarity and helpful insight into the conversation.

Seek forgiveness when needed.

We all make mistakes, and many of us have made mistakes during times of conflict or tension. When that happens we need to seek forgiveness. We need to own when we speak out of turn, we must acknowledge if something we did or said contributed to the tension, and we should own our mistakes. Whenever we are contributors to the conflict or tension we must admit our faults and seek forgiveness. Doing this not only demonstrates leadership but also adherence to God’s Word in admitting when we are wrong or have hurt others.

Seek to keep or restore the relationship.

Tension and conflict can cause relationships to struggle or falter. Sometimes it is due to miscommunication or misunderstandings. At other points it may be because there are radically different positions being held. As much as you are able, seek to keep and restore the relationship(s).

I have had to dismiss leaders and volunteers for a variety of circumstances, but I always seek to honor the friendship and relationship that is there. They don’t always look the same as coaching or counseling may be needed, but it is so important to care for others and honor the relationship. There will be times that we cannot restore them because of the other parties involved, but in as much as you are able, seek to honor and restore the relationship.

Acknowledge and validate.

Sometimes we need to admit our wrongs but we also need to acknowledge when others are right and present good points or insight. Often we just think about apologizing and seeking forgiveness when something we stated or did was incorrect, but what about acknowledging and validating the other person?

When people share helpful critiques or insight or if they were right where we were wrong, we need to acknowledge that and validate what they said or did. This will not only help us show humility, but it is also healthy leadership. A good leader knows to acknowledge and validate their people when they share or do something right, and this must carry over into moments of conflict as well.

Follow up.

This is huge and honestly it may be one of the harder ones. If we leave a moment of conflict and it feels unresolved or there is hurt from that moment, we may not want to follow up. Our humanity will pull us from seeking to right the relationship and honor the other person. But as we die to self and seek Christ we should see that as followers of Jesus we need to follow up with our people.

Reach out. Seek clarity. Pursue the relationship. Honor the other person. In doing this you are not only showing humility but strong leadership and a shepherd’s heart. Follow up even if it’s hard. Lean into those moments as you care for your people and lead out. This step is the hardest but one of the most important, and I believe doing this will help to bring people in and strengthen our communities.

Ways to Stand Firm in Seasons of Struggle

Culturally and religiously we find ourselves in a complicated and challenging moment, whether brought about by the movement of time, our political climate, or pressure from influences outside the church. Things might feel different, unsettled and uncomfortable. You may have found political or theological disagreements to have fostered deep rifts between your family or friends. Perhaps someone who once walked closely with you on your spiritual journey has now walked away from the faith completely.

However you are feeling in this current moment, and whatever you are dealing with spiritually, mentally, and emotionally, will impact your ministry. It may not be sudden and obvious, but over time, our experiences and thoughts begin to shape how we speak and act. Left ignored, they can lead to places we might think we’d never end up.

I want to encourage you, if you do feel like you’re struggling in this moment, questioning where to go and what to do, there are some active steps you can take. It isn’t a fix-all, easy answer, because the difficult times take perseverance and work. But it is worth it to care for your soul, to dig into the difficult places, and to do the hard work when it comes to your relationship with Jesus and the ministry to which you have been called.

If you missed our encouragement post from September 2020, you may want to start there. Then read on for some practical ways you can deal with doubt and discouragement in this season of life.

Pursue Scripture first.

There are a lot of places to seek help in challenging times. There are also a lot of voices to which we can listen. Some will be truthful and helpful, while others will not. Some will pull us toward Christ, while others may guide us in a different direction. In seasons of struggle, it is imperative to look to Scripture first, and to ensure that the voices you are internalizing are voices of godly truth. If you know God’s word in your heart, you will quickly be able to determine his voice from the others.

In as great as self-help books and videos can be, do not give up reading Scripture on your own and seeking it for help and direction. That is not to say that books and other resources shouldn’t be utilized, but remaining in Scripture will help you to determine if other sources are truthful, helpful, and correct. Part of our daily battle is keeping our mind and heart focused on God and his ways. This can be a struggle, especially in the hard times, which is why fighting to make time in Scripture a priority is so important.

Seek godly counsel.

In difficult seasons it can be easy to draw inward, whether we don’t want to admit how we’re feeling, we don’t trust others to understand, or we feel like we need to deal with it on our own. Add the element of less human interaction due to pandemic-induced lock-downs and restrictions, and it can be doubly easy to keep things to yourself. Now more than ever it is vital to let people in.

Whether you talk with friends or a mentor whom you respect, or you see a counselor or therapist, it is imperative to bring others into your life. Talking through your thoughts and feelings is important, as is getting an outside, godly perspective from someone you trust. Discussion can help bring clarity as well as help you feel understood and heard. Sometimes we can get something in our heads and hearts that may not be accurate or helpful. Talking with someone you trust, and who will bring a Christ-honoring, biblical perspective can help you sort through truth from lies.

Satan likes to make us feel isolated and alone, both from each other and from God. Isolation in these relationships can lead to isolation holistically, which can pull us in a dark direction. Resist the urge to battle alone and instead bring in others who can walk with you, support you, and speak the truth.

Work through it.

I think sometimes in Christianity we can lean on quick, “easy” answers. Things like, “because the Bible say so” or “that’s what God wants” can roll off our tongues and through our minds with little effort. But the truth is that difficult seasons call for more than just easy answers. They call for wrestling with reality, asking tough questions, and seeking answers that can stand up under the hardest of life’s circumstances. We don’t do ourselves, or others, any favors by speaking and internalizing pat, cliche answers that feel good in the easy moments.

Internalizing simplistic ideas about God and faith can leave us feeling empty when times get tough. Things can easily unravel when those simple ideas or pat answers don’t make sense or feel impertinent. The good news is that God and his word can stand up to the worst this world can throw at us, but it may require more work on our part to uncover them. This is why I want to encourage you to work through the difficult seasons and hard questions. You may not arrive at an easy answer, but I know that God has met me in every painful, heart-wrenching moment and the rich truth of Scripture has spoken to my troubled soul time and time again.

This approach doesn’t make things easier. In fact, nothing will make this life and its struggles easier. But it has made me stronger and more resilient to face the darkness. Rooting my life and faith in something eternally substantive gives me hope even when my surroundings and circumstances feel bleak. When I feel like giving up I know I can’t because I believe what he says is real and true.

In this season of life, wherever it finds you, lean into Jesus and your community. Do the hard work to fight the good fight, for yourself and those to whom you minister. May God encourage your heart, mind, and soul, and may he empower you to do the work to which you have been called.

5 Tips for Fundraising

This past weekend we hosted our annual fundraiser for our student ministry summer trip. But due to the effects of the pandemic, this fundraiser looked nothing like those that came before.

Prior to my tenure at the church the student ministry department would host something called “Dinner and a Show.” It was exactly what it sounds like: a fancy dinner with a full performance by students that took more than three hours to host. We eventually moved away from that fundraiser and began to host a brunch on a Sunday morning to raise funds. In 2019 we hosted our biggest brunch to date, and we raised the highest amount we had ever raised. It was awesome, and we were so excited for the future success of our fundraisers and what that would mean for getting students to camps and retreats.

But then 2020 hit and we cancelled all trips and our fundraising was put on hold. At the beginning of this year we were given the opportunity to go to a local camp over the summer, and we were told we could seek to raise funds. But, there were some conditions: no food, social distancing must be adhered to, masks must be worn, and we would need to radically change what we had done in the past.

As I understood the rationale and purpose behind the guidelines and promised to adhere to them, there were hundreds of questions in my mind about how we would succeed in fundraising. My heart ached as I thought about the negative ways not having our traditional fundraiser would impact students who were in financial need. I questioned whether people would actually give if there was no food or opportunity for them to engage in the ways they had before. But as I prayed and sought out how to host a fundraiser, I began to see fundraising in a new light. Fundraising isn’t just about bringing in needed funds, but it is also an opportunity to engage the whole church body in inter-generational discipleship, to have our students serve, to bring people together for the Gospel, and to help the body of Christ grow and mature.

Today, I want to share with you five things to remember as you seek to have a successful fundraiser. These may seem completely opposite of what we have always thought fundraising to be, but I want to ask you to hear me out. And to consider these tips and think through the heart, rationale, and purpose of fundraising as it pertains to our students and ministries.

1. Fundraising is not the priority.

This may sound counter-intuitive, but it’s the truth. The more I searched my heart on seeking to understand the why behind fundraisers, the more I became convinced the purpose of fundraising shouldn’t solely be about obtaining money necessary for the cost of trips. It is bigger than that! These trips that we are raising funds for should be focused on helping our students grow in their relationship with Jesus, and because of that, these fundraisers should be opportunities to help stretch and grow our students. There should be opportunities for students to step up and step out. They should be ready to share the Gospel if needed. They should be focused on leading and being advocates for the kingdom of Heaven.

I was also faced with the reality that there are some within our church who cannot support these trips financially, but they are more than willing to pray consistently for our students. So we focused our attention not on raising funds, but raising support. We shared with our church that we would cherish their support in whatever way they would be willing to give it, whether financial or spiritual, and the church responded in wonderful ways and provided for our students.

2. Allow students to serve in some capacity.

Part of helping students understand the value, purpose, and meaning of a fundraiser and going on trips is giving them the opportunity to have skin in the game. Gen Z loves to take an active role in helping others and they love to actually put action to the words they believe. So allow them to serve in a variety of ways at your fundraiser. This may include you giving additional time to walk through training with your students, but it will pay off in the end as students actually begin to take the lead on serving. We have had students serve as ushers and greeters, students have helped in set up and tear down, they did announcements in front of the church, they shared their stories, they have served food, had conversations with people, and contributed in a variety of other ways. When they do this they understand that there is so much that goes into planning and leading a trip and because of this, they value the time they have on the trip all the more. So allow them to flourish and grow as they serve.

3. Find ways to involve the body of Christ.

This should be a part of not only our fundraisers but our ministries overall. We should seek to incorporate the church as a whole and not operate in a silo. We should seek to build bridges through inter-generational opportunities and witness the body of Christ truly function as a body. Part of getting our students involved in serving is that it allows them to see that they are an intricate part of the church, and part of getting the church involved is allowing students to understand that the church sees them as a needed part of the body. When the body of Christ is brought into the thought and purpose of what is happening within any ministry, they rally to support it and will become a vital part of your team. Seek to bring parents, volunteers, and others into fundraising opportunities in any way that you can, and encourage your students to walk with them and lead outward together.

4. Highlight the purpose, rationale, and effect of trips in the lives of students.

One of my favorite things to do during fundraising is to have students share with the church. Our student ministry actually interviews students on stage during the services and asks them questions like:

  • Why are you going on this trip?
  • How have trips with our program impacted you?
  • How have trips helped your relationship with Jesus grow?
  • Why are trips like this one important for students?
  • What would you say to students who haven’t gone on trips about why they should?

I am always blown away by the responses I have gotten. This year I had a senior say that trips like this allowed him to grow close to Jesus and showed him the importance of pouring into younger students. I had another student who proclaimed that trips like this allowed him to grow closer to his leaders who had discipled him and helped him become a better man and a better Christian. When the church body hears this, it allows them to see the necessity and effectiveness of these trips, and moves them toward giving.

5. Focus on inter-generational community.

This is a piece that I have grown to more deeply understand and appreciate during my time in ministry. We must help our churches to see that students are not the future of our church, but are a current and vital part of the church now. There is already a growing rift between generations and it is only deepening as people refuse to listen, honor, and walk with one another. The church cannot be a place where this is allowed to happen. Instead we must be a beacon of hope and change for our people.

I would encourage you to help your students see the value of working with other generations. Help them to see that while other generations may not reciprocate, that does not mean they cease trying to work together. Instead it should ignite a fire to push your students to step up and lead differently and lead well. If you think about it, we are already engaging in inter-generational discipleship as we have leaders of all different ages leading our students. What we are seeking to do is replicate that within the body of Christ holistically. Seize the opportunity to cast that vision at your fundraisers and allow your students to help create change within the church of which they are an important part.

6 Ways to Connect with Your Audience

Whether you’re speaking to your students, a group of parents, or guest-speaking at a retreat or camp, it is important to think through how to connect with your audience. We have all witnessed someone struggle to connect with their target audience, and we know the necessity of connection as it helps to strengthen the effectiveness of our message. But the question is: how do we connect with our audience?

This is an interesting question because depending on the audience the answers may vary. If you’re communicating with students or children, you may use simpler language and talk about memories when you were their age. If you’re speaking to adults who have a stronger biblical background you may be more apt to include theological terms and doctrinal statements. But age aside, there are some key ways to connect with an audience no matter who you are speaking to. Today, I want to share some of these with you to help you think through how you’re not only connecting but also communicating with those around you.

Know your material.

This is a big thing that I think we often overlook. As ministers of the Gospel we need to take seriously what we are doing and sharing with those in our charge. We shouldn’t treat the messages we share with a lackadaisical attitude that sees us prepping the message right before the start of youth group or a conference. Instead we should desire to study and know our material, and we should give it the proper treatment that is reserved for the life-changing components it contains.

That means we need to afford the proper amount of prep time to what we are sharing, we should internalize our message so if we lose our place in our notes we can still continue and not be stuck, and doing this will afford us freedom as we share should a question or distraction be raised.

Know your audience.

This is one that can be both easy and difficult depending on your setting. If you’re speaking to your students it is probably easier to know them than if you were speaking at a conference or to a newer group. Regardless of who are speaking to, knowing your audience will allow you to establish rapport and credibility, which will then allow them to listen better to what you are sharing.

An easy few ways of knowing your audience include listening, observing, and interacting. Listen to the people around you: to what they say, their stories, their likes and dislikes. These things will help you know what makes them tick which will allow you to then engage with them more on their level and with what they care about. Observing people will also help you understand the social settings and dynamics that are happening within the group, and to discern what they do or don’t enjoy. This then affords you a greater understanding of how to relate to them. Lastly, you should also interact with your audience. Listening and observing is great, but if you don’t get involved with them you may appear standoffish or elitist. When you actually engage and participate with people you will learn much about who they are, which will allow you to connect with them at a deeper level.

Utilize stories.

Stories are an amazing way to connect with your audience. Not only do they help engage one’s imagination but they draw people in and help to further the point of your message. I highly encourage using personal stories because they help you to connect at a deeper level, show authenticity, and highlight that you are a real person who is growing just like your audience. Jesus used stories, often called parables, with great success because storytelling is a wonderful and helpful means of getting your audience to understand and connect the principles you are sharing with real world application and results.

Be authentic.

If you work with students you probably know that they can sniff out when someone isn’t being real or honest with them. They know the moment someone doesn’t really see or care about them, and they know if a speaker truly cares about and wants to be sharing with their group. So when you are speaking or onstage for an event, just be yourself and look to connect with your audience by sharing from your life. Don’t try to mimic another speaker or presenter. Don’t try to tell someone else’s story. Don’t try to be another “influencer.” Instead be who God made you. Communicate your own way and care about the people with whom you are communicating. When they see your heart and love for them, complimented with the truth of Gospel, then you will see lives changed as the Spirit of God takes hold of them.

Use humor.

Humor is a great resource when connecting with people. Some people are masters at this and can seemingly weave it into any talk with little effort, while others need to work hard to bring it into their messages. No matter where you fall in that spectrum, consider using it because humor helps people lower their walls and it allows them to trust you more.

When it comes to humor remember a few things:

  • Always keep it appropriate. If you need to ask, “is this okay to say, do, or show?” the answer is probably no. Always err on the side of caution. You never want humor to be the focus of your message but to point people back to it.
  • Never use other people for humor unless you have their permission. The worst thing you could do is make fun of someone in the audience because they will tune you out and you could potentially turn them off to Jesus.
  • Poke fun at yourself and tell funny stories from your own life. This will help you to be relatable and seen as a normal, everyday person.
  • Your message isn’t a stand-up routine. You are there to point people to Jesus, and humor is simply an asset to help you do just that. Too much humor will come across as disingenuous and people will only come to laugh and not hear the truth of the Gospel.

Utilize visuals.

Visuals can come in all varieties and may change depending on your audience. If it’s a younger audience video clips and funny photos may be a very helpful resource. If it’s an older audience photos, quotes, pictures of resources, and graphs may help in getting your point(s) across. Regardless, we must understand that visuals help us in communicating and therefore help us in connecting with the audience. Visuals bring people in, capture their attention, and help with recall later on.

A few easy visuals include photos (personal photos offer a deeper level of connection if applicable), video clips, PowerPoint or ProPresenter slides, props as they pertain to what you’re sharing, or art. The importance thing in utilizing visuals is that you do not force them and that they are not juvenile. Don’t try to force a prop into an illustration or point because if it doesn’t work, you will detract from your message. And if you try to do something juvenile, people will disconnect and just think about how it wasn’t for them rather than focusing on the point you are attempting to communicate.