Tension exists throughout our lives and there will always be moments when we have to navigate difficult conversations. But for some reason it seems that it is easier to avoid or dismiss these conversations when it comes to having them with people in our ministries and churches. It seems that avoidance, passivity, or passive-aggressiveness have become the tools that are more often leveraged rather than actually engaging the tension and being willing to walk with people through difficult moments.
Just because a conversation will be difficult does not mean we shouldn’t have it, nor does it mean that it ultimately won’t be beneficial or helpful. Difficult conversations need to be had from time to time, but we must consider how we prepare for them and how we have them. As we live and worship together there will be difficult moments and times that we need to have conversations that are uncomfortable, but that is a staple of engaging in life and there are healthy ways to do this. Today, I want to share some practical tips with you to help you do this well.
1. Pray about it.
Of course we all know that prayer is important, but how often do you pray about conflict or the people you are in conflict with? Also, how do you pray about those moments and those people? Prayer isn’t meant to be a weapon we leverage only when we need it but instead it is a way to communicate and process with God, and a way to care for others. If you know you are about to enter a difficult conversation, you need to be on your knees in prayer. Pray for clarity. Pray for humility and a listening spirit on your part. Pray for the other person and that you can hear and understand them. Pray for a willingness to understand, process, and ultimately glorify Christ. If you’re aware of a difficult conversation or moment, you need pray about and for it.
2. Don’t assume.
This is a big one. I don’t know about you but when I hear that there is someone with whom I need to have a challenging conversation, it is difficult to not allow my mind to wander, to assume things about the person or conversation, or to think about the worst-case scenario. But in doing all of those things we have immediately discounted and discredited that person. We have made them the issue and we have now started to question and doubt them and their character. Instead, I would challenge you to pause, pray, and seek guidance rather than assuming. Realize that the conversation may actually be a good one and not as problematic as we assume, and see the person instead of the conflict or difficulty.
3. Be honest, direct, and clear.
When you engage in a difficult conversation it is easy to allow for emotions and emotionally-fueled responses to rule the day. Instead I would challenge you to look to be honest, direct, and clear. Don’t allow for emotions or feelings to dictate how you engage but instead come with clarity and facts as you seek to find a favorable outcome. Come to talk about what occurred and present facts with clarity. But it isn’t just about presenting facts and being clear, you also need to listen and respond well to what is said. Being clear, honest, and direct allows for you to respond well because you are not focusing on an emotionally-fueled response but instead on the facts at hand. If you allow for emotional responses to rule in how you engage, you will often misrepresent yourself and potentially hurt the other individuals involved. That isn’t to say you remove all emotion from the conversation but that you present truth in a clear and concise fashion.
4. Have a posture of humility.
This is one of the most important things you can do when engaging these types of conversations. We often approach them from a defensive posture because we feel accused, hurt, put into a corner, or even attacked. And when we are defensive we often can approach these moments aggressively, passive aggressively, or even accusatory. If that is our mindset we will not see the good in the other person nor will we see them as someone created in the image of God. Instead we see them as an antagonist or worse an enemy. Approaching these conversations with humility will not only help us to hear and understand, but it will also allow us to honor the other person and Christ.
5. Acknowledge there may not be full resolution.
This is a hard truth to swallow, but we must acknowledge that this may be the case. There will be moments when a full resolution cannot be achieved for any of a litany of reasons. There may not be agreement, there may hurt feelings, or there may be differences of theology or doctrine. This isn’t a reason for us to not engage with the conversations at hand, but instead to help prepare your heart for this potential reality. It is also important to note that simply because there isn’t a full resolution that doesn’t mean the termination of the relationship. Still seek to love, care, and engage with the other person and honor them.
6. See the situation from the other person’s eyes.
Doing this will allow you to have a better understanding of what the other person is experiencing and to better understand where they are coming from. It is an approach that will allow you to have a softer heart and a fuller understanding of all that is going on, and to be a better listener and leader. It will also allow you to shape your response and better engage with the individual because you are seeing what they see and you are more aware of everything that is happening and being received.
7. Be willing to admit when you’re wrong.
Sometimes we need to admit we were wrong. A difficult conversation may be the result of something that we have done or said, and because of that we have to be willing to be humble and acknowledge when we have messed up. This will not only allow for us to demonstrate a biblical posture of humility, but it will also allow for us to grow as a leader and mature as an individual. When a leader is willing to admit that they are wrong or have messed up, it is an opportunity for growth and for them to model servant leadership to their people.
8. Love the other person well.
It can be easy in these moments to presume or assume the worst about people. To see them in a negative light can become the quick and simple response. But we are not in the business of casting blame or assuming the worst in people. We are in the business of loving and leading others as Jesus does. So in the midst of everything that happens in these difficult moments, I want to challenge you to love the other person well. Follow up with them. Pray for and with them. Don’t pause the relationship. Don’t allow for there to be awkwardness in the relationship from your end. Don’t talk about them or the situation. Honor, love, and respect them and you will see these responses actually helping to diffuse the difficult moments and enhance the relationship.