An unexpected phone call that lasts for an hour. The random office drop-by that should have only been fifteen minutes but has now exceeded more than an hour. Helping the individual who stops by to seek aid from your church. The call from the school stating they need crisis counselors. Being the on-call person when someone requests visitation. Handling the untimely death of a church member.
Do any of these scenarios sound familiar? Have you had to deal with one of these moments or perhaps multiple ones? Schooling and training can help prepare you with knowledge and skill sets, and they will often try to help you grow, sharpen, and embrace your pastoral heart. When these moments happen though, often we can feel lost, scared, and unprepared. The question we need to consider is how do we engage these moments as shepherds and care for the people that God has placed in our care.
We must be prepared to love and care for people well. This is something that Jesus modeled and called His disciples to embrace. We are to care for the hurting, the broken, and the forgotten. We have the privilege of being the hands and feet of Jesus in how we love and care for our people. Today, I want to share with you a few ways that you can show the pastoral care that Jesus modeled to the people under your care.
Listen well.
When you’re listening to someone, how do you listen? Are you listening just for key phrases? Are you listening to find a solution or to fix the problem? Are you listening to hear them, empathize with them, and to offer guidance? I don’t say this because any of those styles of listening are wrong, but to challenge us to think about how we listen.
If someone’s talking to us and sharing their struggles and pain, and all we do is look for a solution they are going to feel dismissed and not cared for. If you’re only listening for key phrases the individual won’t feel seen or understood because you may miss the intricacies of their struggles. Listening well will show love and care, as well as validate and humanize the person you’re talking to as they share their struggles.
Ask clarifying questions.
This goes hand-in-hand with listening well. In order to engage and care for the people under your care you need to be listening and asking good questions. That doesn’t mean jumping in mid-sentence but instead it might involve you writing down your questions to engage with the person further after they finish their thought. Questions help the person feel seen and heard, and by asking thoughtful and clarifying questions you are validating that individual and showing them that you care.
Empathize and sympathize.
Emotions are a gift from God and based upon who He is. Throughout Scripture we see a God who shows anger, a God who delights in His creation, a God who mourns, and so many other emotions. In fact, simply studying the life of Jesus will highlight how important emotions are for shepherds.
When Jesus goes to see His friend Lazarus who is ill and suddenly passes, we see how deeply this affects Jesus when Mary approaches Him. Jesus doesn’t dismiss her cares. He doesn’t say, “Don’t you know what God can do” or, “Just trust God, He will get you through this.” And He doesn’t just sit by passively. He grieves. He embraces the hurt and pain that His friends are experiencing and He steps into it willingly with them. This is a beautiful picture of the privilege we have as shepherds to walk with and be in the midst of the difficult moments with our people. Showing empathy and sympathy helps people to know we care and understand but it also validates the pain and difficulty they are experiencing.
I will caution you with this: don’t fake it or embellish it. Nothing could harm your ministry to that person more in that moment than faking a response or trying to make it a show. People can sniff out someone who is faking it very quickly and it will feel dehumanizing and mocking toward that person. Instead, embrace your personality and seek to show empathy and sympathy in appropriate ways that reflect who you are as you shepherd your people.
Be fully present.
Let’s be honest: it’s easy to get distracted sometimes. Our minds wander and we may start to fidget with different items. Or if we are on the phone with someone maybe we start to scroll through the internet or draft an email. But put yourself in the other person’s shoes: how would you feel if someone did that to you? Better yet, how would you feel if you could know the other person’s thoughts and whether or not they were paying attention as you shared your hurt and pain with them? It wouldn’t feel good and would probably make you stop sharing and walk out.
When we are listening to people we need to be fully present. Don’t allow distractions to occupy your time, don’t daydream or be elsewhere in your mind, don’t look at your watch or phone, and don’t do something else while listening. Be present and engaged. Focus on what the individual is sharing. Maintain eye contact. Ask clarifying questions. By doing this you are wholly engaging with them and showing them that they and their circumstances are important.
Pray for and with them.
One of the most important things you can do when someone comes for guidance and care is to pray with them. This doesn’t simply have to be at the end but can be throughout the time together. Regardless of when you incorporate this, make sure your prayer reflects what was shared, embraces the emotions that were displayed, validates that individual, and seeks guidance and comfort from God. Prayers should be intentional and reflect what was discussed, and they should also incorporate requests fromthe individual. Praying for peace, guidance and direction, for hope, for forgiveness, or whatever else is needed is key.
Be willing to give up time.
This is a tough point to make because the reality is we could give up all of our time and sacrifice other relationships and priorities easily because we will rationalize that it is for ministry purposes and therefore is correct to do. What I am not advocating for is consistently sacrificing other priorities and relationships, but making thoughtful and intentional choices when it comes to caring for your people.
You may need to skip or delay another meeting. Perhaps you need to text your spouse that you’ll be leaving a little later. Maybe message prep gets put on the back burner. Your lunch plans may be canceled. Weighing the importance is key and we must be willing to give up time even when it isn’t opportune. As shepherds, we must be willing to care for our sheep even when it isn’t ideal or convenient.
Follow through.
I’m horrible with remembering to do things. In fact, if you were to ask our volunteers does Nick remember things you tell him on a youth group night, they would say, “Only if we text him or email him.” When there’s tons of things going on, I will most likely forget something. In order to remember things I need to write them down or put a reminder in my phone.
This practice is also important when we care for our people. If you say you are going to pray for them, make sure you do. If you promise to reach out to them, set a reminder so you follow through on that promise. If you say you will connect them with counselors or assistance, do that as soon as you can. Following through shows our people that it wasn’t just a one-off conversation, but instead it is an ongoing opportunity to love and care for your people.
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