Have you ever been a part of a conversation where it was obvious that the other person wasn’t listening? Perhaps you noticed a glazed look that came over the other person. Or maybe you were able to tell that you weren’t heard by the response the other person gave. Did someone continually try to tell you how to fix the problem but didn’t actually know what the problem was because they never let you fully share what was happening?
I think many—if not all—of us have experienced a time when we weren’t heard. But allow me to pose a different question within the same topic: have you ever been guilty of not listening well? Hits a little different doesn’t it? If we were all to take a deeper look into our own interactions we may notice that we are just as guilty of not always listening well.
So the question before us is simple to state but perhaps more complex in the intentionality we must implement: how do we listen well? I want to share a few simple ways to do this, but also to highlight that these aren’t fix-alls. It starts with our heart and intentionality in building authentic relationships that honor and dignify both individuals as we seek to reflect the love and personhood of Jesus.
1. Listen to understand not problem solve.
If you’re like me, you may be someone who wants to fix whatever problem you are given. However, some people just want you to listen, understand, and empathize with them. When we listen to fix the problem we will miss what the actual problem is, we devalue the other person by not actually listening to them, and we are looking to make ourselves the hero rather than just a friend. Instead we should listen to understand which values the other person and builds trust and rapport between both of you.
2. Ask clarifying questions.
Listening well means you are seeking clarity and understanding. In order to accomplish that well, we need to ask clarifying questions. This highlights that you were listening and that you truly want to understand what is happening as you walk in community with the other person.
3. Allow people to finish their thoughts.
I find myself often wanting to jump into a conversation before I should. I assert my thoughts before the other person has finished talking. I try to finish other people’s sentences, and I try to discern where the conversation is going before it actually arrives at that point.
But there is an inherent problem in all of these above things: it tells the other person their perspectives, thoughts, and insights do not matter because you have it all figured out. It actually devalues them and elevates us. Instead we should seek to truly listen and allow others to fully articulate themselves as we seek to understand.
4. Be fully present and not distracted.
It is so easy to get distracted during conversations. There’s things happening around us, different noises, technology, phones and watches buzzing, and a litany of other things competing for our time and attention. Many of us have experienced people being distracted while we talk to them and we know how that makes us feel. That means we should strive to do the opposite as we care well for our people.
We should be present and do whatever we can to minimize distractions. That can be switching on “do not disturb” on our devices, shutting a door, putting our backs to distractions, or anything else that will help us to focus and be present.
5. Be responsive.
When we are actively engaged in listening well, we should show that in our actions, reactions, facial expressions, and verbal responses. When we respond to what people say, it helps to highlight our engagement and attention to the other person. This comes through our body language, shifting our positions, leaning into the conversation, giving verbal responses, appropriate emotional responses, and making sure we are looking at the other person.
The more we listen well the more we will see our relationships flourish and grow in authenticity as we seek to love and value others.
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