Written by Each of us is acutely aware of what it takes to set up a room, a night of ministry, or a special event. Some ministries have to do their own set up and others have a facilities team that takes care of certain or all aspects of their set up needs.
In my early stages of ministry I was responsible for all types of set up. I was a part-time solo pastor in a tiny church that was comprised of mostly retirees who couldn’t help. That meant I was responsible for all set up on Sundays and any ministry event. Over the years since, that has evolved as we have moved to different churches and each of them have had their own unique experiences with a facilities team.
Often times the individuals responsible for taking care of our facilities and ensuring that events are ready to go can be overlooked. People don’t think about all the work that goes into making Sundays and ministry events happen. We don’t think about bathrooms being stocked, tables and chairs being set up, carpets being vacuumed, doors unlocked, and lights turned on. The reality is that these are just the basic functions that most facility teams handle; many of them handle a litany of other functions.
They are the backbone to our churches and ministries and without them many key aspects of our communities would cease to exist. The sad truth though is that these amazing individuals are often not seen, rarely complimented or thanked, and often spoken about poorly whether directly or indirectly. Typically the only time we think about our facility teams are when we need them.
But what if we actually saw our facility teams and embraced them? What if we helped them to see that they are loved and valued? Imagine if we uplifted and cared for them, highlighting how important they are. That would help our teams, our ministries, and our churches flourish in even greater ways. So what are some ways we can love and care for our facility teams well?
Start by noticing them and saying thank you.
Don’t only say thank you for when they serve you or your ministry. Notice them on busy days, say thank you for how the church works, and stop by their office to share the ways they helped your ministry go well.
Bring them a small thank you gift.
On the cold winter days when they clear the sidewalks and parking lots, bring them some hot cocoa and/or coffee. Stop by with some homemade cookies to thank them for how they set up for your ministry. Bring muffins and coffee in for breakfast for the team; that may mean going to work earlier than normal because most start before anyone else is in the building.
Send them a card or a bunch of cards.
We all know the value of a handwritten card. It makes you feel special, seen, valued, and loved. So why not pen one for your facilities team? Or better yet, why not ask your ministry to write letters? Imagine if all your students and leaders wrote simple thank you notes and you were able to encourage your facilities team that way. What an amazing and encouraging opportunity to help them see that what they are doing matters.
Listen well.
The other day a member of our facilities team needed to talk. I was cleaning up the morning after an event and he came out to help. I’ll be honest: I didn’t want to stay outside to cleanup any longer than I needed to. In central Pennsylvania it’s hot and humid this time of year, and I wanted to get back to my nice, cozy, and cool office.
But I could tell that he had something he needed to share. So I stayed and we talked for over half an hour. It was awesome and super intentional. It was clear he just needed someone to listen and hear him because he felt no one else would. Taking time to stop, engage, and listen to your facilities team will help them know they matter and that you care about them.
Get to know them.
At our church we have handful of facility staff members and a lot of volunteers who serve with them. I’ve intentionally sought to get to know their names and say hello to each of them when I see them. We all know and understand the power and implications of knowing people’s names. When we do that with people who serve our church so well it is an easy way to demonstrate love and care.
Help out.
This is an easy way to embrace the facilities staff in your church. Stepping in and helping to set up or tear down tables and chairs, offering to vacuum or sweep the halls, showing up to help shovel snow, or cleaning the kitchen after an event. These all sound like simple tasks but they quickly pile up and take a lot of hours to accomplish.
By stepping in and helping, you’re giving your facilities team extra margin and showing them that they matter. It does require time and effort on your part, but I can guarantee it will create a deepened relationship and team mentality.
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