7 Tips to Care for Hurting People

“Hey Nick, sorry I haven’t been here in a while.”
“It’s all good. How are you doing?”
“Not good. My uncle just died.”

In the span of a few seconds at youth group I was immediately aware of how deeply one of our students was hurting. After their reply I could see the pain etched in their face and in their body language. They were hurting and I knew that they needed to have people love and care for them.

“How are you doing with all of that? That’s a lot to handle.”
“I’m trying to put on a brave face because if I think about it or talk about I’m going to cry.”
My heart broke in that moment for that student and for a pain I couldn’t fix.

Most of us have had moments like this regardless of where we serve in ministry. When you’re in a position that involves working with and caring for people, you will be acutely aware of their pains and hurts. As someone much wiser than me once said, “Proximity breeds empathy.” Today, I want to offer you seven ways you can effectively and meaningfully care for people who are hurting.

1. Be present.

One of the best things you can do is simply be fully present in the lives of people who are hurting. It’s so easy to feel the pull of distractions especially on a youth group night, but the more focused you are on the individual, the more they will be seen and cared for. That may mean moving out of a loud space, it may mean shifting your schedule for the night, and it most definitely means not looking at a clock or your phone. Being present involves a physical, emotional, spiritual, and mental presence when caring for hurting people.

2. Involve their community.

Whether it’s their small group leaders, friends, or other staff members, bringing in people (when appropriate) to walk with and be for the individual(s) is key. They can organize meal trains, sit with the individual, take them out, and love them in tangible ways. Look to bring in a village to walk with, care for, and love on those who are hurting so they know they aren’t alone or forgotten.

3. Empathize and sympathize appropriately.

When caring for people who are hurting, a natural response is to grieve with them. We feel their burdens, we hurt with them, and we sit in the pain with them. What isn’t okay is to fake those feelings–instead, just be yourself–or to tell them you fully understand and feel the same way (unless you’ve experienced the same thing).

I had a coworker who struggled with severe chronic pain. They functioned at a pain threshold of 7-8 out of 10 on a daily basis. We were praying for them at a staff meeting and we asked how we could walk with them. Their response: sit with me, cry with me, but don’t tell me you understand because you don’t and it feels dismissive. If we try to tell our people we understand their pains when we have never experienced them, we minimize what they’re experiencing and they feel unseen and unloved. Make sure to choose your words wisely and to love well when empathizing and sympathizing with others.

4. Send them something.

Giving something may sound like the easy approach, but when it is coupled with the other aspects of care, it is a tangible way of loving your people. When someone experiences a loss we can send flowers, or a meal, or a gift card with a handwritten note to let them know they are seen and loved. Depending on the circumstance and person, what is sent will change. We want to send something meaningful and heartfelt that helps the individual and their family to know they are seen and loved.

5. Follow up.

It isn’t just about being present in the moment, but also about ongoing care. Pain doesn’t just dissipate after a brief interaction, we often sit with that pain for days, weeks, and months. Pain and grief are long term emotions and we need to be engaging and following up with our people. Making sure to check in, to grab coffee, to be present when needed (i.e. funeral arrangements), and to let them know they aren’t going through this alone are paramount to caring well for your people.

6. Listen well.

Sometimes I tend to interject in conversations without listening fully. I’m a fixer at heart and I want to do my best to help and care for my people. But by not listening well or only listening to find solutions, you are actually devaluing the people you care for because you are dismissing them and their problems. So listen well. Sit and allow for people to process and grieve. Allow for there to be silence and wait to see if the individual is done before you start to share.

7. Know your limitations.

Sometimes we want to do all we can to care for people, but we often do that even when it is beyond our capacities or abilities. Instead of trying to be all things to those who are hurting, let me encourage you to simply be you and to know when you can and can’t do certain things. If someone needs to speak with a counselor and you aren’t trained or equipped to do so, connect them with someone who is. This should be our approach not because we don’t care but because we do! Caring well for people means connecting them with the right individuals and resources that they need in all circumstances.