Quick Tip: When & How to Refer Out

We’ve all experienced a moment when we have had a student ask us a question or we are faced with a situation we don’t know how to handle. Whether we aren’t equipped or trained to handle it, or if it’s due to a lack of understanding or life experience, we have all faced this in some capacity.

But let me ask you a question: when you were in that moment, how did you respond? Did you do your best to give some type of reasonably decent advice? Did you frantically consult your commentaries or Google? Did you pull out a passage of Scripture like Jeremiah 29:11? Did you consider referring the student or circumstance to someone else?

Hear me out: I know there are circumstances and situations that warrant our immediate attention regardless of training. But what I am talking about is referring or deferring when necessary. In many cases this is not just the best option but an amazing resource and help to you and all those involved.

So what are some ways to help us refer to the individuals, ministries, and resources that will help those we are shepherding?

Know your community.

When you know what resources and capabilities are available in your community it affords you the knowledge you need to help others. Consider connecting with local hospitals, clinics, and mental health facilities as well as local doctors. You can also connect with local first responders, teachers, food distribution agencies, and support networks that help students.

Build relationships.

As you get to know your community, you’re building relationships that allow you to know the available resources and how they can best help your people. It also allows you to best see which people and organizations align with your church and ministry. As you build those relationships, you are also building a rapport that allows for you and your ministry to have a deeper relationship and opportunities for help with your resources. Building relationships allow for you to not only know your community but also to show them that you value and appreciate them.

Utilize resources in your churches.

Church congregations include individuals who are qualified in many different skills and careers that can be extremely beneficial to helping your ministry. Assistance may also come from other ministries that your church offers like a food or clothing bank, a financial assistance ministry, or even counselors in your church. Students may need a variety of resources and the more you are aware of what your church offers and who is within it, the better equipped you will be to serve your people.

Acknowledge your areas of expertise and growth.

When you know your skills and limitations, it helps to frame what agencies and resources you most need to connect with to help your people. So take an honest assessment of yourself and then seek to grow your network accordingly.

Continue to grow and educate yourself.

As you know your skill sets, seek to grow in the areas you aren’t as strong in. This doesn’t necessarily qualify you in all moments, but it helps you to continue to grow and care well for your people.